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Brandon Completes Infrastructure Improvements

March 12, 2015 – City of Brandon Completes Telecommunications Modernization

Critical infrastructure improvements help Brandon better connect with citizens and local businesses


City of Brandon Completes Telecommunications Infrastructure Modernization with Broadband Voice Technology
Critical infrastructure improvements help Brandon better connect with citizens and local businesses

Brandon, Miss. — March 12, 2014 — The City of Brandon announced today the successful installation
of a new telecommunications system for all municipal departments. Using a hosted Voice over Internet
Protocol (VoIP) infrastructure, the city can better serve its citizens and businesses with the new
technology. The two-month project was completed in conjunction with Broadband Voice, a local provider of business telecommunication services.

Prior to implementing this technology, the city used a traditional telephone system for both internal and external communications. This system lacked the level of redundancy needed to support day-to-day business and emergency operations. Broadband Voice helped solve this problem with a modern system that provides the city with numerous technology upgrades and improved Internet connectivity. “If we lost Internet or telephone connectivity, many of our city operations would be hit,” said Jared Thomas, Brandon’s director of information technology, referring to the old system. “Today, we not only have multiple back-up options but can also keep the system going with greater cost savings than we originally estimated.”

City leaders are pleased with these improvements because it allows employees to communicate more
effectively between departments. In addition, the new technology practically eliminates the need for
citizens to disconnect and dial separate numbers to reach individual city agencies. The point-to-point
advantage allows calls to be routed around busier call handling centers, such as the city’s public safety
communications center. Now internal calls can go straight to the intended receiver, freeing dispatchers
to focus more on 911 calls, public non-emergency calls and radio traffic. “Being connected is critical for
Brandon, and the new system supports the way a progressive city should operate,” said Mayor Butch

“We’re seeing a growing number of municipalities and county governments taking advantage of the cost savings and advanced functionality offered by Broadband Voice technology,” said Gary Watts, CEO of Broadband Voice. “It is the responsibility of these government officials to do what’s best for their
taxpayers, and we’re delighted to begin a long-standing partnership with the City of Brandon.”

About Broadband Voice
Broadband Voice is a leading provider of business communication solutions based in Jackson,
Mississippi. We offer high-quality Voice over IP (VoIP) products and services to help streamline
business operations for businesses at a lower cost. The company offers real, one-on-one relationships
with its customers and best-in-class service regardless of the business size. Visit our website at

For additional information, contact:

City of Brandon:
Jared Thomas
Director of Technology
City of Brandon
1000 Municipal Drive
Brandon, MS 39042
601.825.5021 Ext. 248

Broadband Voice:
Laura Johns
Vice President, Marketing and Corporate Development
Broadband Voice
736 South President Street
Jackson, MS 39210

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