Contact Center

Cisco Webex® Contact Center

The way we communicate with our customers has changed dramatically. Fuse.Cloud partners with Cisco to offer the Webex Contact Center, a world-class contact center offering the ability for you to connect with your through whatever channel is most preferred. That means you can chat, text, email or call your customers when they need you most. 

Improve retention and maximize business outcomes by keeping your customers happy, your overhead low and your communication streamlined. With the Webex Contact Center, your team – weather in house or remote – can work anytime and anyplace without skipping a beat.

With Webex® Contact Center, you can:

  • Work from anywhere
  • Improve customer interaction
  • Appropriately route calls
  • Collaborate easily with your team
  • Automatically distribute calls
  • Gain better reporting insights